Knowledge management
"Efficient knowledge management follows a bottom-up logic: it must always be thought of from the smallest possible unit, i.e. the individual. What knowledge do individual employees need at what time and in what form?"
Knowledge as an intangible asset
Our working world has changed radically. Every day, we are confronted with information that needs to be evaluated - which is relevant in the long term and which only has a short half-life? Knowledge management is a method of transforming partial knowledge into collective knowledge. A well thought-out knowledge management strategy can make a significant contribution to increasing efficiency and productivity in companies and institutions.
Knowledge management is initially an abstract topic that must be approached individually in each organisation. For example, a public authority may want to digitise its processes and the associated knowledge. An international company may already be working with a large number of systems - here it is more about consistency, quality management and making knowledge accessible to the right departments across all locations. A start-up, on the other hand, is interested in other aspects - which is why every knowledge management strategy begins with a holistic inventory:
Where is knowledge stored? Which tools actually increase productivity and efficiency? Who are the people responsible?
Away from isolated thinking towards transparent knowledge sharing
Where are there overlaps or redundancies? Where are there still large gaps? Is there perhaps a better form of presentation? In order to give structure to the multitude of tools and instruments that favour knowledge transfer, we explore with you how the findability of knowledge can be improved and where knowledge components can be linked.
Knowledge management is closely linked to cultural change: In order to make the resource of knowledge accessible to all, everyone should also contribute to documenting existing knowledge, adhering to processes and maintaining knowledge transfer. In addition to the "classic" ways, employees should also be encouraged to share their knowledge in formats such as Lean Coffee or Daily Stand-ups and fill them with life. We would be happy to advise you on which formats are suitable here.
Implicit knowledge - as opposed to well-documented, explicit knowledge - in the minds of employees is one of the most important resources of a company. This can be ideas, news, experience or (network) contacts that are not documented anywhere.
"Tapping into" knowledge and passing it on
The right instruments and tools ensure the exchange of knowledge at the operational level. But which tools make sense in which context? Which ones actually increase productivity and efficiency and do not create additional work? Together, we will find out how work can be organised efficiently in your organisation and which tools facilitate and supplement everyday processes. We identify the right tools, harmonise solutions and advise you on the technical implementation and training of your team.
Instant messaging and mind mapping, file sharing or collaborative writing? Mattermost, Microsoft Teams and Nextcloud?
Modular tools for knowledge exchange
Slack is one of the most popular offerings for team messaging and scores highly with its attractive user interface, low-threshold entry and easy integration of other services and apps - an application that goes far beyond pure messaging.
Mattermost works in a similar way to Slack, but is an open source solution that can be adapted to the organisation's internal requirements (IT system landscape, data protection, etc.) to meet a wide range of requirements.
Microsoft Teams offers the great advantage of being directly integrated into the Microsoft Office ecosystem.
G-Suite scores points for its lack of installed apps and its focus on teamwork, while the extensive toolbox also has the advantage that many users are familiar with the basic features. And unlike Microsoft's solutions, the services have been developed for the cloud from the outset.
Nextcloud, an offshoot of the Owncloud project, offers an intuitive tool for collaborative work in combination with the open source office package Only Office.