Customer Experience Festival

Leafworks stands for tailor-made customer service: as a young consultancy, it specialises in exceptional customer experience and user-friendly customer service projects. Leafworks has already implemented numerous communication projects for clients such as emmy and thyssenkrupp - with a high degree of creativity and a strong commercial focus.

Leafworks

The business event with a difference

From storytelling to axe throwing

With the CX Festival 2023, Leafworks, in collaboration with 3pc, created a place of networking, inspiration and experience for the customer experience community. Over three summery days in September, participants were offered a varied programme of sporting activities, keynotes and workshops at Wake & Camp Ruhlsdorf - in an impressive setting at the foot of the Kiessee lake.
The festival in figures

More than 200 visitors, 50 speakers and 20 artists took part in this very special networking event. Amid inspiring panel discussions and keynotes, SUP yoga, DJ sessions and adventurous camping, the team members from Leafworks and 3pc were able to prove one thing above all: Business events can be informative and entertaining at the same time.

CX Festival 2023

"When we set out to organise the first CX Festival 2023 in Brandenburg, we knew how important it was to have an experienced partner at our side. 3pc was just that - and more."

Malte Lensch, Senior Solution Consultant

From conception to realisation

3pc supported Leafworks in the realisation of the festival at all levels. The focus was on the development of an event concept, which was worked out in close cooperation as a "work in progress" project. In a joint workshop, the basis for further event planning was first created and a concrete target image was developed. The conceptual elaborations formed the basis for the profitability forecast of the event, in the course of which 3pc prepared a cost calculation. In addition to the conceptual and organisational preparation, we were also responsible for the actual implementation: from programme and personnel management to ticketing and on-site participant management, the team ensured that everything ran smoothly. With the branding of print materials and the production of video recordings, 3pc was also jointly responsible for the creative part of the event. In the follow-up, we ensured the evaluation and reporting of the event in order to assess the success of the festival.

In addition to planning the various programme highlights, the logistical coordination of the B2B event was a particular challenge. As idyllic as the venue is in the middle of Brandenburg's lake district, travelling to the event by public transport is just as challenging. With the help of car pools and an on-demand shuttle service, all visitors were able to reach the event in comfort. Thanks to the positive response, a save the date for the CX Festival 2024 has already been announced.